We're taught to believe that when we serve customers, they are supposed to get everything and a little more than they asked for. And when they begin taking the 'The Customer is Always Right' policy and waving it around in my face, it's hard to give them much more than they've asked for - because belive me, it's hard for me to keep my mouth shut. For that reason, I would like to know who is the bussinessman who made up this policy? Yes, it can help business if you are friendly - but what about those times and customers that slip beneath the cracks? I do my best to ensure that every customer gets treated fairly, respectively and getting indeed what they want - but ONLY to a point. I will not bow down to them and kiss their feet when they wanted something that we cannot give them. Yes, life sucks - but really, is it the end of the world?
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